Important Update about COVID-19All orders may be delivered with delay in the current situation. Enjoy 10% OFF full priced items with code: BESAFE10. Our Sale continues with discounts up to 50%. FREE GIFT for all orders over £30FREE UK delivery for orders over £30.00 and secure International Delivery.

IMPORTANT UPDATE ABOUT COVID-19

06.05.2020

Delivery Update:

Please note that all International orders experience some delays. If you are from the following countries, we strongly recommend that you do not order at the moment. These countries have Royal Mail status "On Suspension", which means there are no transport links and there will be significant delays:

Azerbaijan, Barbados, Cayman Islands, Cuba, Dominican Republic, Ecuador, French Polynesia, Iraq, Jamaica, Nepal, Paraguay, Peru, South Africa, Sri Lanka, Thailand, Tunisia, Venezuela.

 

20.03.2020

Dear friends,

 

Due to the current coronavirus pandemic we have some important information we want to share with you:

 

1. We are deeply concerned about the situation and the safety of everyone. For this reason we have come up with our own plan of action.

 

2. Our physical shop will be closed for customers for indefinite period of time until the crisis subsides. We want to help avoid gathering groups of people at one place. If you need something and are not able to shop online, please contact us. We will either take your order over the phone or will arrange a time for you to visit. The shop has been cleaned to a highest standard and we have imposed strict rules that must be followed by any visitors. You can find them HERE:

 

3. To place an order over the phone, please call 01983 472501 and leave a short message with your name and telephone number. We will call you back as soon as possible.

 

4. We strongly recommend to anyone to use our online shop instead. The website will be up and running and all times. Orders will be processed as normal, without delays or interruption. Should there be any issue with delivery on behalf of Royal mail, we will inform you immediately. For the moment they have announced that Royal Mail Special Delivery by 1pm will no longer be a guaranteed service.

 

5. We have been in contact with our manufacturers in Bulgaria. They will all continue production, following strict hygiene guidelines. In order to reduce risk, the whole country is on lockdown despite only a small number of infected people. Very firm rules are put into place, including ban of all public gatherings, ban of travel to and from the most affected regions in the world and others. This means we will still be able to import the products and they will be available in our online store.

 

6. As always, we only import our products directly from manufacturers. They are packed on site and delivered straight to us to guarantee their origin and minimize the risk. The products are then handled only by our small team in a thoroughly cleaned environment and following the highest hygiene standards. We are all healthy and well, working mostly from home. Each product is disinfected before being sent to you.

 

7. If possible, please leave us a message when you order about a safe place where the postman can leave your order. This way you will avoid contact and protect yourself, but you will also help keep couriers safe while they are doing their job.

 

8. We will continue to keep in touch with useful information about this difficult situation and with updates about new products and offers. Our partners in Bulgaria are already working on some new cosmetic lines specially created for protection and they will be available soon.

 

We are sending you our best wishes. With courage and compassion we will overcome this challenge. You have our word that we will continue to provide a high level of customer service and won't allow it to be affected by the circumstances. Please be patient and understanding to others. Be kind. Always.

 

Land of Roses team